What We Will Do Together:
Step 1 –
Raise a replacement request within 7 days from the date of delivery, if you’ve received wrong or expired product(s).
Please raise a request here with order and contact details -
You can also raise a request with us using the email option.
In case of damaged/ missing product(s), raise a replacement request within 2 days from the date of delivery.
Step 2 – Give us 2 working days to review your return request.
Step 3 – After reviewing your return request, we will send our courier partner to pick up the products delivered to you.
Step 4 – In case our reverse pick up service is not available at your location, you will need to self-ship the product via any reliable courier partner. We will reimburse the courier charges, either in your PayTM Wallet or Wallet.
Step 5 – After your product(s) is received, we will verify it against the claim and initiate the replacement or refund accordingly. Please note that replacement will depend upon the stock availability.
Under what conditions can I replace my product?
Wrong product delivered
Expired product delivered
Damaged product delivered – Physical damage/ tampered product or packaging
Incomplete order – missing products
Under what conditions return/ replacement requests will not be accepted?
Opened/ used/ altered products.
Original packaging (mono cartons, labels, etc.) missing.
The replacement request is generated after 7 days from the date of delivery.
The damaged/ missing product is reported after 2 days from the date of delivery.
How are returns processed?
Once you request to return a product, a pick up is organised for the item. Our courier partners will come to pick up the item within 5-7 business days after your return request has been received. In some cases where reverse pickup aren't available by our courier partner the customer needs to dispatch the products to our warehouse. This item is then brought back to our warehouse where it is checked by our quality control team. Once the product passes the quality control, the exchange order is dispatched.
Can I cancel my order?
You can cancel order from CANCEL button from order details page under My account section. You just need to give reason for cancellation, and leave rest on us.
Email Us : email@example.com
**Lounge Dreams reserves the right to cancel any order without pre-confirming the customer at any time and may verify any order before shipping the same to the customer that may include having a verbal or written confirmation from the customer.
Note - Orders can be only cancelled till the status is “Ready to Ship”.
How will I receive the refund for my cancelled or returned product?
In case of return money will be given in the form of store credits via mail.